Careers

Level I Technician - Brooklyn, NY

Description

In this role you will be sorting, testing, troubleshooting and inventorying various types of hardware (servers, PCs etc.) in a warehouse environment. Some of the equipment we commonly work with include Dell, HP, Lenovo/IBM PCs and servers; laptops, phone systems, routers and switches.

• • Coordinates and assigns work projects such as converting new computer hardware or software.
  • Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
  • Provides technical support identifying, investigating, and resolving users problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborates with other employees to research and resolve problems.
  • Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
  • Arranges service by software or hardware vendors to repair or replace defective products.
  • Develops and communicates department projects and goals.
  • Maintains knowledge of technology innovations and trends.
  • Performs other related duties as assigned.

Required Skills

Experience in a warehouse environment with knowledge of a variety of tools

• Moving and/or packing experience would be a plus
• This is a physical position so must be able to stand for most of the day
• Full-time employment with the possibility of overtime
Physical Requirements:
• Solid working knowledge of PC hardware architecture
• Experience and knowledge of basic troubleshooting
• Highly detail oriented and the ability to work with a sense of urgency
• Working knowledge of Excel

This is a physical, high energy position. You must be able to stand for most of the day and frequently lift and/or move 50lbs or more using a pallet jack (we will train on how to use the jack)
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Small Business Support Specialist - Brooklyn, NY

Description

Account Management

• Work to achieve and/or exceed assigned goals
• Build and maintain client relationships
• Assist with client site surveys for entire team
• Keep an accurate pipeline and update and complete tasks in CRM (currently Salesforce)
• Increase proficiency in CRM and proactively seek out additional training if necessary

Business Development

• Ensure Pipelines are accurate and reported to management each Friday
• Follow up and convert assigned leads in a timely manner
• Aggressively pursue business development via prospecting/cold calling
• Manage inbound SMB leads and existing SMB clients (<200 employees)
• Generate an average of one (2) new client per month or at least twelve (24) in a fiscal year
• Expand the consignment & MSA client base

Company Focus

• Work with Sales Support to ensure all paperwork required to schedule and close are project are posted accurately in Salesforce opportunity
• Adhere to established policies and practices and contribute ideas and suggestions for improvements
• Ensure department compliance with e-Stewards, R2, NAID, ISO14001, OHSAS 18001

Required Skills

Project Manager - Brooklyn, NY

Description

• Acts as liaison between sales and operations departments;
• Oversee project planning and track all projects from scheduling to delivery ensuring security protocols are maintained;
• Troubleshoot issues, both internal and external;
• Analyze issues and recommend improvements;
• Represent the company in a wide array of initiatives

Required Skills

• Project Management experience with the ability to manage multiple projects simultaneously;
• Strong problem solving skills; the ability to think on your feet;
• Keen attention to detail;
• Excellent verbal and written communication skills;
• Strong interpersonal skills;
• Strong work ethic; a reliable and responsible person;
• Some client facing experience;
• Being tech savvy is important; familiarity with computer hardware is a plus.
• Experience with CRM (Salesforce, Monday, Hubspot, Zoho, etc.)